Our Guarantee
Our 30-Day Money Back Guarantee
We want you to feel confident about every purchase you make at Nexus Market.
If something isn't the right fit — for any reason — you have 30 days from delivery to let us know, and we'll make it right.
How it works
1. Reach out within 30 days
Contact us through chat or our contact page within 30 days of receiving your order. Let us know what's wrong or why it's not working for you.
2. We'll help you decide next steps
Depending on the situation, we'll offer a replacement, exchange, or full refund. No hassle, no runaround.
3. Send it back (if needed)
If a return is required, we'll provide simple instructions. Items should be unused and in their original packaging when possible.
4. Get your refund
Once we receive the return, we'll process your refund within a few business days. You'll get your money back the same way you paid.
What's covered
- Changed your mind? No problem.
- Product doesn't match the description? We'll fix it.
- Defective or damaged on arrival? We'll replace it or refund you right away.
- Not what you expected? Let's talk about it.
A few simple guidelines
- Items should be unused and in original condition (we get it — you might need to open the box to check it out, and that's fine)
- Original packaging helps, but we're reasonable if it's been recycled
- Contact us within 30 days of delivery
- Some items (like personalized products, if applicable) may have different return terms — we'll always let you know up front
Our promise
We're not here to make returns difficult. If something's not right, we'll work with you to find a fair solution — whether that's a refund, exchange, or replacement.
Your satisfaction matters more than a single sale.
Questions?
If you're unsure whether something qualifies, just ask. Use our chat or contact page, and we'll give you a straight answer.
Thanks for trusting Nexus Market.